Before submitting a request
- Record the affected user, device and service
- Include the exact error and when it started
- Note the business impact and number of people affected
- Do not email passwords, recovery codes or sensitive credentials
Client Support
A clear route to assistance for supported customers.
Use your agreed support channel for operational requests and urgent incidents. Service hours, priorities and response targets are defined in your agreement.
Security incidents
- Use the agreed urgent-support channel
- Disconnect a suspected compromised device from the network when safe
- Do not delete suspicious messages or evidence
- Provide a safe callback number for verification