Expected outcomes
- Fewer recurring application issues
- Clear escalation paths and ownership
- Better coordination between users, vendors and infrastructure
Office IT 365 service
Application Support
Keep important business applications usable, supported and connected.
Typical inclusions
- Application administration and troubleshooting
- Access and configuration assistance
- Vendor escalation and incident coordination
- Release, change and knowledge documentation
Frequently asked questions
What businesses usually ask.
Can this be provided as a focused project?
Yes. We can define a focused engagement or include the work within an ongoing managed-services arrangement.
Will you review our current environment first?
Yes. Scope, dependencies, risks and responsibilities are confirmed before changes are recommended or scheduled.
Do you support Perth businesses on site?
Office IT 365 is Perth based. On-site availability, service hours and response targets are agreed in the service scope.